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Operations Coordinator

Residence Life


The Operations Coordinator is the first point of contact for the Residence Life department. They develop and implement operational and administrative processes and act as liaison to other campus departments. They cultivate relationships through formal and informal interactions with individual students, families, and other Reed affiliates.  

This is a full-time, exempt position, working 37.5 hours a week. The anticipated work schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday with a 1-hour unpaid lunch. The salary is $43,000 per year. Reed College offers an exceptional benefits package, including comprehensive medical and dental insurance, 403(b) retirement plan with 10% employer contribution (after one year of service), retiree medical plan, college tuition assistance for employees and their children, 22 days of paid vacation, seven paid holidays, half-day Fridays in the summer, and many other campus amenities, such as membership to the campus fitness center for employee and spouse and discounted Trimet transit passes. 

Who You are

  • People would describe you as self-directed, you show initiative to get the work done.

  • You enjoy building effective working relationships with college staff, students and others on campus. 

  • You have strong interpersonal skills and are a good listener.

  • You prefer working in a diverse environment where you can support students and colleagues from all backgrounds.

  • You have an interest in developing systems and procedures to increase efficiency in day-to-day office operations.

  • You are able to adapt to constantly changing work requests and thrive in that kind of environment.

  • You prefer working in a team environment.

  • You have strong communication skills which allow you to appropriately interpret and articulate policies and processes to a variety of campus constituents.

  • You are comfortable diffusing difficult situations where emotions are elevated.

  • You care about details. You’re the person who has a backup system to make sure that you don’t miss important details at work.

What You’ll Do (Essential Duties)

  • Serves as the initial contact for students, families and other community members regarding inquiries about living on campus, resident concerns, questions and follow-up, including room selection process, seasonal closings, breaks, housing and facility inspections.

  • Receives visitors (students, staff, and the general public), ascertains the nature of their business; provides detailed assistance, explains policies, procedures and processes (within their scope of authority) and refers others to appropriate individuals or departments.    

  • Conduct training for Area Coordinators and student employees regarding operational processes.

  • Design inventory and storage processes to ensure compliance with Residence Life policies; Assists in the development of residence life operational procedures.

  • Manages the Residence Life office and front desk, to include ordering and buying supplies and equipment, managing the maintenance and repair of office equipment.

WORKING CONDITIONS

This position is exempt and work schedules are influenced by student, staff, and community needs. Work outside of traditional hours may include predictable consultative assistance to staff and students, and attendance to Residence life events such as Orientation, House Adviser interview process, student forums, etc.  

Qualifications

At least three years of experience in an operational role managing a program or office where accuracy and attention to detail were essential. Experience establishing efficient error proof procedures is required. Experience supervising or directing the work of others is preferred. Program/project management experience preferred. Student information systems or management software experience preferred.

Application Instructions

Click below to apply. You will be directed to Interfolio to create a free account and begin your application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best. In your cover letter please address the following:

  • How would this position contribute to achievement of your long-term professional goals?

  • Which professional accomplishment are you most proud of?

As you apply online, you will be asked to provide an answer to the following:  

  • If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion and community growth at Reed?

Applications will be considered as they are submitted so you are encouraged to apply early. Application review will begin on Tuesday, January 22, 2019. Applications will continue to be accepted until the position is filled.

Reed College replies to every candidate. We will confirm that your application is received, and if you are not selected, we will let you know as soon as possible.

Apply for this job

Reed College values cultural diversity and intellectual pluralism as critical components of academic excellence. We welcome applications from members of historically underrepresented minority groups, persons with disabilities, persons who have served in the military and others who would bring additional dimensions of experience to our community.