Reed Experience Coordinator / Welcome Desk Coordinator
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Reed College seeks an enthusiastic, warm, and well organized person to be the Reed Experience Coordinator at the welcome desk in our Admission office. Our Admission office sees hundreds of prospective students and their families each month. The Experience Coordinator is responsible for ensuring that every single visit is memorable and successful.
This is a full-time non-exempt position, with starting pay of $19.61/hour. The work week at Reed College is 37.5 hours, and work hours are 8:30 am - 5:00 pm Monday through Friday, with a one-hour unpaid lunch.
Reed College offers an exceptional benefits package, including comprehensive medical and dental insurance, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, 7 paid holidays, half-day Fridays in the summer and many other campus amenities, such as membership to the campus fitness center for employee and spouse and discounted TriMet bus passes.
WHO YOU ARE
- You have been commended at work for being friendly, welcoming, and exhibiting excellent customer service.
- You have worked at a front desk or welcome desk before, and you know you like this type of work. You truly enjoy meeting and interacting with new people every day.
- You are always on time to work, as you will be the person who opens the Admission office. You are extremely punctual.
- You are the calm person when things feel busy at work. You don’t mind the challenge of last minute changes.
- You bring an important aspect of diversity to our team.
- You are gracious when communicating on the phone and in person. You write polite emails with correct grammar.
- You care about the details. You’re the person who catches things that would otherwise fall through the cracks.
- You are able to stay focused in a busy environment. You don’t need quiet alone time to do detailed work.
- You are thoughtful in the way you give feedback and are open and receptive in receiving it.
- You meet your deadlines, often with time to spare.
- You enjoy technology and are one of the first at work to volunteer to learn new systems.
WHAT YOU’LL DO
- Create an exceptional Reed visit experience, establishing a positive, and welcoming atmosphere for our visitors.
- Schedule interviews and class visits for prospective students. This is very detailed work that must be done right the first time.
- Oversee and mentor Admission’s student workers at the welcome desk.
- Act as the administrative assistant for the admission front office, managing the admission lobby.
- Provide accurate, clear, and timely responses to phone calls and emails, forwarding inquiries to the appropriate person when necessary.
- Enter and update visits and visitors in our visit database.
- Keep the admission leadership team updated on changes and trends based on visits and calls.
- Maintain awareness of campus trends and events that may appeal to prospective students.
- Maintain confidentiality of sensitive information.
Click below to apply. You will be directed to Interfolio to create a free account and begin your application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best. In your cover letter please address the following:
- Why are you applying for this role and what are your long term career goals?
- Which recent professional accomplishment are you most proud of?
As you apply online, you will be asked to provide an answer to the following:
- If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion and community growth at Reed?
Applications will be considered as they are submitted so you are encouraged to apply early. This position will remain open until a candidate accepts our job offer.
Reed College replies to every candidate. We will confirm that your application is received, and if you are not selected, we will let you know as soon as possible.
Reed College values cultural diversity and intellectual pluralism as critical components of academic excellence. We welcome applications from members of historically underrepresented minority groups, persons with disabilities, persons who have served in the military and others who would bring additional dimensions of experience to our community.