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Operations Coordinator

Health and Counseling


Reed College seeks a welcoming, resourceful person to be our next Operations Coordinator in the Health & Counseling Center. The Operations Coordinator excels at customer service and communicates clearly and calmly with students and staff while multitasking a variety of responsibilities in a fast-paced environment. The Coordinator performs detailed and technical clerical duties requiring broad knowledge of the Health and Counseling Center’s functions, policies and procedures. The Operations Coordinator provides administrative and operational support to the medical team and reports to the Medical Services Director.

Reed College offers an exceptional benefits package, including comprehensive medical and dental insurance, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, exempt role with work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch. Pay for this position is $44,518 per year. 

Who You Are

  • You have a customer service mindset. You enjoy working with others to provide your best service. 
  • You are skilled at creating welcoming spaces for a diverse pool of patients and people interacting with the health and counseling center.  
  • You are committed to equity and inclusion and  it shows in your work. You understand, and embrace the inherent differences in people.
  • You are able to adapt in a quickly-changing environment. 
  • You remain focused and professional in providing  high quality service in a busy, high interruption setting.
  • You are detail oriented and enjoy being the person on the team who manages the minutiae. 
  • You enjoy working collaboratively as part of a team, and independently when needed. You don’t hesitate to roll up your sleeves and pitch in to ensure things run smoothly.
  • You are a critical thinker. You use these skills to make better decisions and to think about situations in depth. You are open to learning new processes and implementing new solutions.
  • You are a resourceful problem-solver who proactively manages administrative office functions in a timely manner while maintaining accuracy and attention to detail.
  • You have two years demonstrated experience in medical front office work or office management. You are current in your knowledge of medical office technology (e.g., Microsoft Office, Medicat). 
  • You maintain the privacy of sensitive and confidential information. 
  • You have great communications skills  and are comfortable communicating policies and procedures to students, parents, faculty and others.
  • You are empathic and considerate. Your strong communication skills and ability to manage your own emotions allow you to defuse conflict.

What You’ll Do

  • Welcome individuals to the Health and Counseling Center (HCC) in person, over the phone, via electronic correspondence and direct urgent and emergent situations appropriately in a timely manner.
  • Ensure that each student patient has complete and current informed consent, insurance, and other applicable documentation on file prior to the start of their triage whether in-person or via telehealth visit.
  • Collaborate with the Medical Services Director to set and manage the medical team’s appointments and schedules in Medicat. 
  • Maintain and manage confidentiality of patient and department records through adherence to procedures. 
  • General office duties, such as filing, ordering clinic supplies, etc. Maintain general office upkeep and cleanliness including HCC lobby signage, disinfection of high-touch surfaces in the lobby and lobby restroom and common storage area. 
  • Maintain and update the HCC website content and Medicat student health portal content.
  • Act as a liaison with other campus departments such as the Business Office, Computer User Services, Human Resources and Environmental Health and Safety.

Application Instructions

Click below to apply. You will be directed to Interfolio to create a free account and begin your application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best. In your cover letter please address the following:

  • How would this position contribute to achievement of your long-term professional goals?
  • Which professional accomplishment are you most proud of?

As you apply online, you will be asked to provide an answer to the following:  

  • If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion and community growth at Reed?

Applications will be considered as they are submitted so you are encouraged to apply early. Applications will continue to be accepted until the position is filled. 

Reed College replies to every candidate. We will confirm that your application is received, and if you are not selected, we will let you know as soon as possible.

Apply for this job

Reed College is committed to building a culturally inclusive community and a work environment that respects and inspires every person. Your unique skills, work history, cultural contributions, and lived experiences are essential to building this community. Members of historically marginalized groups including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are invited to apply.