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Director of Student Support

Student Life


The office of student life is looking for a driven and strategic  Director of Student Support to support the Student and Campus Life cluster. As the director, you will lead a team of talented professionals. The director for student support lives on campus and serves the Reed College community and individual students by providing referrals, problem-solving, case management, consultation, and campus resource navigation for students who are experiencing difficulty or distress. The director works with students to develop personal resilience and utilizes appropriate campus resources to overcome barriers to success. This position coordinates non-clinical interventions and support with appropriate referrals and follow-up services within a broad network of campus and community resources. Housing is included in the compensation package.

The director of student support is a non-clinical, non-confidential case manager for students. The position reports to the Associate Dean of Students for Student and Campus Life in the Division of Student Life. This position will particularly work with colleagues in Student Life; Academic Life Cluster- Academic Support, International Student Services; Student and Campus Life Cluster- Residence Life; Health and Wellbeing Cluster- Health and Counseling Center and the Office of Student Rights and Responsibilities.

Reed College offers an exceptional benefits package, including comprehensive and cost-free medical and dental insurance for you, and a 60% discount on medical and dental insurance for your dependents, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, exempt role with work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch. Salary for this position is $67,000 per year. This is not a remote position.

Who you are

  • You are self aware and understand and possess an awareness of the concerns, pressures, and inequities of first-generation students in higher education and other marginalized communities.
  • You have a demonstrated commitment to advancing equity. You are self-aware and comfortable working on teams with varying gender, racial, socio-economic, ability, sexual orientation, and cultural identities.
  • You are an advocate. You focus on the advancement of available services and programs to underrepresented populations. 
  • You have prior case management skills and experience. 
  • You are an assessment guru. You enjoy analyzing and conducting evaluations to improve and create initiatives and programs.
  • You have crisis response and on-call experience and the ability to work routine evening and weekend hours. 
  • You are committed to the development of students. Your passions lie in fostering the growth of the next generation of leaders. Your previous work has demonstrated your commitment to this calling. 
  • You hold strong communication skills and have the  ability to facilitate, develop and execute trainings 
  • You are  resourceful. You are able to connect with the greater community. You enjoy collaborative relationships with administrative offices, academic departments, and student groups.
  • You have strong interpersonal skills and the  ability to be effective in developing rapport and working with students, faculty, and staff of diverse cultural backgrounds.
  • You have a keen eye for detail and the ability to multi-task and take initiative.

What you’ll do

  • Chair the Student Response Team (SRT).  SRT is a cross-functional case management team that assesses, refers, and/or responds to students’ concerns to help them succeed. SRT is rooted in the principles of early intervention, proactive engagement, and an ethic of care for students and the campus community. SRT meets weekly with key stakeholders with decision making authority to manage cases, make appropriate referrals, and identifies the strategic group to follow-up to support students.  Lower level Interventions are individualized to the specific needs of the involved parties and situations. 
  • Serve as chair of the Care Team. 
  • Reviews referrals concerning student behavior, including risk of harm or violence to self or others, harassing behavior not covered under Title IX, and repeated or high-level community disruption. Interventions are individualized to the specific factors of the involved parties and situations.
  • Coordinate Reed’s after hours on-call system, including the management of staffing resources, development of procedures and policies, training curriculum, and improvement of system and resources with stakeholders. 
  • Serve as an Area Coordinator On-Call as part of Reed’s after-hours emergency on-call team.
  • Coordinate with key campus services response to student emergencies and behavioral concerns, including suicide, disruptive behavior, and threat of harm to self or others.
  • Communicate with staff, parents, families or designated emergency contacts regarding student emergencies. 
  • Serve as a point of contact for community members to express concerns for students. Intake information and provide consultation to community members on how to address concerns, including how and when to make appropriate referrals. 
  • Respond to inquiries from students, faculty, staff, parents, and members of the community related to College policies, procedures, and services. 
  • Present educational trainings and workshops for members of the college community on Reed’s student support network. 
  • Facilitate bi-annually the Mental Health First Aid (MHFA) course for Reed students, student workers, staff and faculty. 
  • Training on-call team and meet regularly with on-call team. 
  • Research and advise on best practices utilized by peer and aspirant institutions in the work of student support connect students to academic, personal, financial and wellbeing resources. 
  • Prepare reports, statistics, assessments, evaluations and presentations documenting use and trends within Reed’s student support network. 
  • Manage a communication plan for Student Support that includes up to date webpages, social media sites, and printed materials. 
  • Hire and supervise student 1-2 student workers.
  • Serve as a member of the Associate Dean of Students for Student and Campus Life leadership team and work collaboratively to implement strategic initiatives related to student success and retention . 
  • Contribute to the development of protocols, programs, and procedures; provide guidance on issues that impact the student experience. 

Qualifications 

  • Master’s degree in an academic discipline, higher education administration, or another directly applicable field; or at least four years experience in higher education or in a profession directly related to student success and retention within an academic environment; or any combination of experience and education. 

Application Instructions

Click below to apply. You will be directed to Interfolio to create a free account and begin your application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best.As you apply online, you will be asked to provide an answer to the following:  

  • If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion and community growth at Reed?

Applications will be considered as they are submitted so you are encouraged to apply early. Reed College replies to every candidate. We will confirm that your application is received, and if you are not selected, we will let you know as soon as possible

Apply for this job

Reed College is committed to building a culturally inclusive community and a work environment that respects and inspires every person. Your unique skills, work history, cultural contributions, and lived experiences are essential to building this community. Members of historically marginalized groups including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are invited to apply.