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Enterprise System Administrator

Information Technology

The Enterprise System Administrator manages and supports the servers and applications for the Ellucian Banner Enterprise Resource Planning (ERP) system currently used at the college, including: monitoring, optimizing, backups, disaster recovery services, installing and rolling out updates and patches, managing application accounts and security, managing related applications and servers, and providing support and basic training for the administrative users of the system.

Reed College offers an exceptional benefits package, including comprehensive and cost-free medical and dental insurance for you, and a 60% discount on medical and dental insurance for your dependents, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, exempt role with typical work hours of 8:30 a.m. to 5:00 p.m, with a one hour unpaid lunch. This position will also include evenings and/or weekends for major production upgrades. This is not a remote position. Salary for this position is $83,000-85,000 per year.

Who You Are

  • You have knowledge of system administration, scripting, web server administration, and SQL compliant relational database applications, preferably Oracle

  • You enjoy learning new technologies as needed 

  • You are able to keep track of and prioritize tasks in a changing environment

  • You are able to collaborate to define project goals, work independently to complete those goals, adhere to the established schedule, and communicate progress 

  • You enjoy working independently and with minimum supervision

  • You understand the importance of establishing and maintaining effective working relationships with all segments of the college community

  • You have strong problem solving experience and pride yourself on finding solutions

  • You are a strong communicator, including the ability to conduct/lead stakeholder meetings, presentations, and advising on technical issues prior to implementations that would change the user experience

  • You have experience working with technical and non-technical staff at all organization levels

  • You have a demonstrated commitment to advancing equity. You are self-aware and comfortable working on teams with varying gender, racial, socio-economic, ability, sexual orientation, and cultural identities

What You’ll Do

  • Plan and complete work related to the design, installation, operation, support, upgrades and maintenance of ERP infrastructure, including software and servers 

  • Maintain releases of ERP applications, collaborating with other IT administrators, developers, and the Reed user community with ongoing planning, development, and testing prior to new service rollouts 

  • Ensure high availability of the ERP system, upgrading the production ERP during nonstandard work hours, generally evenings and weekends 

  • Monitor security alerts and ensure that appropriate patches are applied in a timely fashion; work with developers to patch or upgrade custom code for security compliance 

  • Troubleshoot and manage performance issues in the ERP and associated third party application systems 

  • Collaborate with other IT administrators to plan and administer the system architecture that supports the ERP applications and facilitates integrations with other systems used at Reed 

  • Create and maintain thorough documentation of all ERP customizations 

  • Collaborate with other IT administrators and key administrative data stewards to manage accounts, data and application security, and authentication integration for the ERP 

  • Work with the ERP vendor and other external vendors to ensure the products are stable and functional for Reed’s user base 

  • Keep up-to-date on changes to the ERP technology and capabilities and communicate changes with appropriate teams as needed

  • Participate in professional conferences, seminars, and classes as needed

Minimum Qualifications

  • 5 years of combined experience with enterprise-wide or similarly complex system/application management, technical implementation, troubleshooting, and end-user support and training

Apply for this job

Reed College is committed to building a culturally inclusive community and a work environment that respects and inspires every person. Your unique skills, work history, cultural contributions, and lived experiences are essential to building this community. Members of historically marginalized groups including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are invited to apply.